Instructions
Master Your Dinner Order System
Complete guide to streamline your catering operations with real-time updates, TV integration, and seamless workflows
6
Easy Steps
⚡
Real-time
📺
TV Display
📚 What You'll Learn
👥 Staff Management & Onboarding
🍽️ Menu Creation & Management
🗓️ Event Creation & Activation
🪑 Advanced Waiter Assignment
📝 Real-Time Order Management
📺 TV Display & Kitchen Integration
⚡ Performance & Troubleshooting
👥
Staff Management
Manage your team and permissions
Adding Waiters to Your Team
1.
Access Manager Dashboard
• Open the GlanceMenu app as a Manager
• Navigate to Settings → Team Management
2.
Invite New Waiters
• Tap ➕ Add Waiter
• Enter the waiter’s Full Name and Email
• Add a Profile Image (optional but recommended)
• Tap Send Invitation
3.
Waiter Onboarding Process
• Waiter receives email invitation with login credentials
• First login prompts password setup
• Automatic role assignment with appropriate permissions
• Access limited to assigned tables and events only
Waiter Role Features
• Limited Dashboard: Access only to assigned tables and active events
• Order Management: Create and update orders for assigned tables
• Real-time Sync: Instant updates across all connected devices
• Haptic Feedback: Tactile confirmation for all actions
Managing Existing Staff
• View All Waiters: See complete team roster with status
• Edit Permissions: Modify waiter access and assignments
• Remove Staff: Deactivate accounts when needed
• Activity Tracking: Monitor waiter performance and assignments
🍽️
Menu Creation
Build and customize your event menus
Creating Your Event Menu
1.
Navigate to Menu Management
• Go to Menu Items section in Manager Dashboard
• View existing items or create new ones
2.
Add Menu Items
• Tap ➕ Create Menu Item
• Enter Item Name (e.g., “Grilled Salmon”)
• Add Description (optional)
• Set Temperature Options if applicable
• Include Allergy Information and dietary notes
• Add Pricing (if applicable)
Menu Categories
• Appetizers: Small plates and starters
• Main Courses: Primary entrées
• Desserts: Sweet endings
• Beverages: Drinks and cocktails
• Dietary Options: Vegetarian, gluten-free, etc.
Advanced Menu Features
• Temperature Selections: For items requiring cooking preferences
• Allergy Warnings: Clear labeling for dietary restrictions
• Seasonal Items: Mark items as seasonal or limited availability
• Kitchen Notes: Special preparation instructions
• Inventory Tracking: Monitor item availability in real-time
💡 Pro Tip: Use clear, descriptive names and always include allergy information for guest safety.
🗓️
Event Management
Create and activate your events
3. 🗓️ Event Creation & Activation
Creating New Events
1.
Start Event Creation
•
Navigate to Events → ➕ Create Event
•
Enter Event Name and Description
•
Set Date & Start Time
•
Define Order Taking Window (when waiters can submit orders)
2.
Table Configuration
•
Set Number of Tables needed
•
Configure Seats Per Table (default: 10, adjustable)
•
Auto-generation of table layout
•
Option to customize individual table settings
3.
Menu Selection
•
Choose from your created menu items
•
Select Available Items for this specific event
•
Set Item Availability per table if needed
•
Configure Special Event Pricing (optional)
Event Activation & Management
✨ New: Swipe-to-Activate Feature
1.
Activate Events
•
Swipe Right on any event to activate
•
Instant activation with haptic feedback
•
Real-time sync across all devices
•
Only one event can be active at a time
2.
Event Status Indicators
•
🟢 Active: Currently accepting orders
•
🟡 Scheduled: Created but not yet active
•
🔴 Completed: Finished and archived
3.
Real-time Event Updates
•
Live participant count
•
Order progress tracking
•
Automatic status synchronization
•
Optimistic UI updates with error rollback
Event Dashboard Features
•
Live Statistics: Real-time order counts and progress
•
Table Overview: Visual table status grid
•
Waiter Assignments: See who’s assigned where
•
Order Timeline: Track order submission timing
•
Event Analytics: Performance metrics and insights
🪑
Waiter Assignment
Assign staff to tables efficiently
4. 🪑 Advanced Waiter Assignment
Quick Assignment Methods
Method 1: Swipe Gestures (Recommended)
1.
Navigate to Event Tables
•
Open active event details
•
View table grid layout
2.
Swipe-to-Assign
•
Swipe Left on any table row
•
Select “Assign Waiter” from action menu
•
Choose waiter from dropdown list
•
Confirm with haptic feedback
Method 2: Assignment Modal
1.
Tap Table for Details
•
Tap on any table number
•
Access Table Management options
2.
Use Assignment Modal
•
Tap "Manage Waiters"
•
Interactive waiter selection interface
•
Drag-and-drop assignment (where supported)
•
Bulk assignment for multiple tables
Advanced Assignment Features
Real-time Assignment Updates
•
Live Sync: Assignments update instantly across all devices
•
Visual Feedback: Color-coded indicators for assigned tables
•
Conflict Prevention: Automatic detection of over-assignments
•
Assignment History: Track changes and modifications
Waiter Workload Management
•
Table Count Limits: Set maximum tables per waiter
•
Workload Indicators: Visual representation of waiter capacity
•
Auto-balancing: Suggestions for optimal assignments
•
Performance Tracking: Monitor waiter efficiency per table
Assignment Best Practices
1.
Pre-Event Planning
•
Assign waiters before event activation
•
Consider venue layout and waiter experience
•
Plan for backup assignments
2.
During Event Management
•
Monitor waiter performance in real-time
•
Reassign tables if needed
•
Use swipe gestures for quick changes
3.
Quality Assurance
•
Verify all tables have assigned waiters
•
Check for balanced workloads
•
Confirm waiter availability
📝
Order Management
Real-time order tracking and updates
5. 📝 Real-Time Order Management
Enhanced Order Taking Workflow
For Waiters: Taking Orders
1.
Access Assigned Tables
•
Login shows only your assigned tables
•
Clear visual indicators for table status
•
Real-time seat availability updates
2.
Seat Selection & Order Creation
•
Tap on Available Seat (green indicator)
•
Choose from event menu items
•
Select Temperature if applicable
•
Add Special Instructions or notes
3.
Order Submission
•
Tap Submit Order
•
Instant haptic feedback confirmation
•
Real-time status update to “SUBMITTED”
•
Immediate sync to kitchen displays
New: Advanced Seat Management
✅ Normal Order Flow
1.
Tap available seat → Select menu item → Choose temperature → Submit
2.
Seat status: AVAILABLE → SUBMITTED (with order details)
3.
Haptic feedback + visual confirmation
4.
Real-time update to all connected devices
🚫 No-Show Management
1.
Tap available seat → Select "Mark as No Show"
2.
Seat status: AVAILABLE → NO_SHOW
3.
Removes seat from order count calculations
4.
Prevents accidental order placement
🔄 Order Modifications
1.
Swipe Left on existing order
2.
Options: Edit Order, Delete Order, Add Notes
3.
Real-time updates with optimistic UI
4.
Automatic rollback on conflicts
Kitchen & Management Order Tracking
Order Status Workflow
1.
SUBMITTED → Order placed by waiter
2.
IN_PREPARATION → Kitchen has started cooking
3.
READY → Dish ready for service
4.
SERVED → Delivered to guest
Manager Dashboard Features
•
Live Order Grid: Real-time view of all orders
•
Status Updates: Click to advance order status
•
Table Progress: Visual indicators for completion
•
Analytics: Order timing and efficiency metrics
Performance Features
Optimistic Updates
•
Instant UI feedback for all actions
•
Automatic rollback on server conflicts
•
Seamless user experience even with slow connections
Real-time Synchronization
•
WebSocket connections for live updates
•
Cross-device order status sync
•
Automatic conflict resolution
•
Offline queue management
Order Management Best Practices
1.
Pre-Service Setup
•
Verify all menu items are available
•
Test order submission flow
•
Confirm kitchen display connectivity
2.
During Service
•
Use swipe gestures for efficiency
•
Monitor real-time order progress
•
Communicate delays immediately
3.
Quality Control
•
Double-check special dietary requests
•
Verify order accuracy before submission
•
Use notes field for kitchen communication
📺
TV Display Integration
Connect kitchen and dining displays
6. 📺 TV Display & Kitchen Integration
QR Code Authentication Setup
Initial TV Display Setup
1.
Launch TV App
•
Install GlanceMenu TV app on your display device
•
Ensure device is connected to internet
2.
Generate QR Code
•
TV displays unique QR code for authentication
•
QR code contains device authorization URL
•
Code refreshes automatically for security
3.
Manager Authentication
•
Scan QR Code with manager mobile app
•
Automatic redirect to authorization screen
•
Tap “Authorize Device” to connect
•
Instant connection confirmation
4.
TV Display Activation
•
Automatic switch to live order display
•
Real-time connection to active event
•
Kitchen staff can immediately view orders
Advanced TV Display Features
Real-Time Kitchen Dashboard
Order Progress Tracking
•
Live Order Counts: “113/230 orders placed (49%)”
•
Progress Bar: Visual completion indicator
•
No-Show Counter: Accurate guest count tracking
•
Completion Percentage: Real-time success metrics
Menu Item Ticker
•
Scrolling Totals: Live count per menu item
•
Example: “Shrimp Scampi: 23 | Beef Tenderloin: 31 | Vegetarian: 8”
•
Auto-updating: Changes reflect immediately
•
Color-coded: Different colors for item categories
Table Status Grid
•
Visual Table Layout: Matches actual venue setup
•
Status Indicators:
•
🟢 Green: All orders placed (8/8)
•
🟡 Yellow: Partial orders placed (5/8)
•
🔴 Red: No orders placed (0/8)
•
Real-time Updates: Instant status changes
•
Table Numbers: Clear identification
Kitchen Staff Benefits
1.
Instant Order Visibility
•
New orders appear immediately
•
Audio notifications for order updates
•
Clear priority indicators
2.
Production Planning
•
See total quantities needed per item
•
Track completion percentage
•
Identify bottlenecks quickly
3.
Service Coordination
•
Monitor table completion status
•
Coordinate timing across kitchen stations
•
Ensure balanced food delivery
Multiple Display Management
Organization Settings
•
TV Debug Info: Show/hide technical details
•
Display Preferences: Customize layout per location
•
Audio Alerts: Configure sound notifications
•
Auto-refresh: Set update frequencies
Multi-Location Support
•
Connect multiple TV displays per organization
•
Different layouts for kitchen vs dining room
•
Centralized management from manager dashboard
•
Individual display configurations
TV Display Best Practices
1.
Hardware Setup
•
Use 4K displays for optimal clarity
•
Ensure stable internet connection
•
Position screens for kitchen staff visibility
2.
Pre-Event Setup
•
Test QR code authentication
•
Verify real-time data updates
•
Configure audio alert levels
3.
During Service
•
Monitor display connectivity
•
Use multiple displays for redundancy
•
Keep authentication codes secure
4.
Troubleshooting
•
Re-scan QR code if connection drops
•
Check internet connectivity
•
Restart TV app if needed
⚡
Real-Time Features
WebSocket technology and live sync
7. ⚡ Real-Time Features & Performance
WebSocket Technology
Live Data Synchronization
•
Instant Updates: Changes appear across all devices within milliseconds
•
Conflict Resolution: Automatic handling of simultaneous edits
•
Offline Support: Queue actions when connection is lost
•
Auto-reconnection: Seamless recovery from network issues
Optimistic UI Updates
•
Immediate Feedback: Actions show results instantly
•
Error Handling: Automatic rollback on server conflicts
•
Loading States: Clear indicators during processing
•
Haptic Feedback: Tactile confirmation for actions
Enhanced User Experience
Performance Optimizations
•
Debounced Updates: Prevent excessive API calls
•
Smart Caching: Reduce redundant data fetching
•
Background Sync: Update data during idle periods
•
Progressive Loading: Load critical data first
Multi-Device Coordination
•
Cross-platform Sync: iOS, Android, and web in harmony
•
Role-based Views: Managers see everything, waiters see assignments
•
Conflict Prevention: Smart locking during edits
•
Session Management: Handle multiple logins gracefully
Real-Time Analytics
Live Dashboard Metrics
•
Order Velocity: Orders per minute tracking
•
Table Completion: Real-time progress indicators
•
Waiter Performance: Live efficiency metrics
•
Kitchen Timing: Average preparation times
Predictive Insights
•
Estimated Completion: AI-powered finish time predictions
•
Capacity Planning: Real-time workload analysis
•
Bottleneck Detection: Identify service delays instantly
•
Resource Optimization: Suggest waiter reassignments
System Reliability
Error Handling & Recovery
•
Graceful Degradation: Core functions work during partial outages
•
Automatic Retry: Smart retry logic for failed operations
•
Data Integrity: Ensure no orders are lost
•
Audit Trails: Complete action history for debugging
Monitoring & Alerts
•
Connection Status: Real-time connectivity indicators
•
Performance Metrics: Response time monitoring
•
Error Notifications: Immediate alert for issues
•
Health Checks: Proactive system monitoring
🛠️
Troubleshooting
Common issues and best practices
8. 🛠️ Troubleshooting & Best Practices
Common Issues & Solutions
Connection Problems
Problem: TV display not updating
•
Solution: Re-scan QR code from manager app
•
Check: Internet connectivity on both devices
•
Verify: Active event is selected
Problem: Mobile app sync delays
•
Solution: Check WiFi connection strength
•
Try: Force close and reopen app
•
Verify: Latest app version installed
Problem: Orders not appearing on TV
•
Solution: Verify TV is authorized for current organization
•
Check: Event is activated (green status)
•
Test: Submit test order to verify connection
Authentication Issues
Problem: Waiter cannot access tables
•
Solution: Verify waiter is assigned to tables
•
Check: Waiter account has correct permissions
•
Confirm: Event is active and accessible
Problem: QR code authentication fails
•
Solution: Ensure manager has organization admin permissions
•
Try: Generate new QR code from TV app
•
Check: Both devices on same network (if applicable)
Performance Issues
Problem: Slow order submission
•
Solution: Check internet speed and connectivity
•
Try: Use WiFi instead of cellular data
•
Clear: App cache if performance degrades
Problem: Real-time updates delayed
•
Solution: Verify WebSocket connection (check for 🟢 indicators)
•
Try: Refresh app by pulling down on lists
•
Check: No other high-bandwidth apps running
Event Day Best Practices
Pre-Event Checklist (30 minutes before)
•
[ ] Activate event and verify green status
•
[ ] Assign all waiters to tables
•
[ ] Test order submission on each device
•
[ ] Connect and test all TV displays
•
[ ] Verify menu items are available
•
[ ] Check internet connectivity
•
[ ] Brief staff on any changes
During Event Management
•
[ ] Monitor real-time dashboard for issues
•
[ ] Keep backup devices charged and ready
•
[ ] Watch for connection status indicators
•
[ ] Communicate delays immediately
•
[ ] Use swipe gestures for efficiency
•
[ ] Monitor waiter workload balance
Post-Event Review
•
[ ] Export order data and analytics
•
[ ] Review performance metrics
•
[ ] Collect staff feedback
•
[ ] Identify improvement opportunities
•
[ ] Update processes based on learnings
Emergency Procedures
System Outage Response
1.
Immediate: Switch to backup paper system
2.
Communicate: Inform all staff about temporary procedures
3.
Monitor: Check for service restoration updates
4.
Recovery: Resume digital operations when stable
5.
Reconcile: Verify all orders are captured
Critical Error Resolution
1.
Document: Screenshot error messages
2.
Report: Contact support with details
3.
Workaround: Use alternative workflow if available
4.
Follow-up: Confirm resolution before next event
Performance Optimization Tips
Network Optimization
•
Use dedicated WiFi network for GlanceMenu devices
•
Prioritize GlanceMenu traffic with QoS settings
•
Keep devices close to WiFi access points
•
Use 5GHz WiFi when available
Device Management
•
Keep apps updated to latest versions
•
Restart devices before major events
•
Close unnecessary background apps
•
Ensure sufficient battery levels
Team Training
•
Regular practice sessions with staff
•
Train on swipe gestures and shortcuts
•
Practice emergency procedures
•
Stay updated on new features
⚡ Quick Reference
🔄
Event Activation
Swipe right to activate
👥
Waiter Assignment
Swipe left on tables
📱
Order Taking
Tap seat → Select item → Submit
📺
TV Setup
Scan QR code with manager app
🚫
No-Shows
Tap seat → Mark as No Show
🏆 Ready to Get Started?
You now have everything you need to deliver exceptional dining experiences with GlanceMenu.
Launch Dashboard
📚 Resources & Support
•
Email: support@glancemenu.com
•
Live Chat: Available during business hours
•
Knowledge Base: Comprehensive documentation
•
Training Sessions: Schedule team training
🚀 What’s Coming Next
•
Voice Commands: Hands-free order management
•
AI Analytics: Predictive insights
•
Guest App: Direct guest ordering
•
Advanced Reporting: Custom dashboards
🇺🇸
🇪🇸
🇫🇷
Request a Demo
See how GlanceMenu can transform your catering events. Fill out the form below and our team will get back to you within 24 hours.
Personal Information
Full Name *
Email Address *
Company Name
Role/Job Title
Phone Number
Business Information
Venue Type *
Average Guests per Event
Implementation Timeline
Additional Information
Tell us about your venue or challenges
Submit Request
Get in Touch
Have questions? We're here to help.
📧 walter@glancemenu.com
We typically respond within 24 hours